*If cancellation is necessary due to death in family, healthy problems or other unforeseen circumstance to be evaluated on a case-by-case basis and approved by Italia Sweet Italia, we'll transfer your deposit to a future date or to a different person (who has not already booked one of our upcoming tours).
We strongly recommend that you purchase trip cancellation and medical insurance. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company. If you decline insurance coverage, you will personally assume full responsibility for any financial loss associated with your travel arrangements, and you could lose your travel investment and/or have to pay more money to correct the situation.
Although we try hard to avoid cancellations and changes to the holidays, due to the forward planning of our holidays this is sometimes unavoidable. We must therefore reserve the right in any circumstances to cancel or make changes to your holiday. This includes cancellations due to force majeure or under booking. With the exception of force majeure, these changes can be major or minor. In the case of a major change or cancellation (a major change is defined as a change to accommodation of a lower rating for all of your holiday or a change of holiday dates) we will advise you as soon as possible and we give you the following options:
- Accept the new arrangements
- Take an alternative holiday subject to availability (if a lower price we will refund the difference; if a higher price you must pay the difference)
- Withdraw and accept a full refund of all monies paid (excluding holiday insurance premiums or additional costs we have incurred on your behalf).
In the event of a minor change (any change that is not defined as a major change above or force majeure), the above options will not be available to you. We also reserve the right for any reason or at any time, at our sole discretion, to decline to accept or to retain any person on a holiday as a client particularly if their conduct is disruptive and affecting the enjoyment of other participants on the trip, and we shall be under no liability for any costs incurred by such a person as a result of our doing so.LIMITATION OF RESPONSIBILITY
The organiser shall not be liable for any damage/injury (physical or otherwise) to participants as a result of the physical activity performed during the trip, the consumption of alcohol, breakage of equipment and materials or for any other reason which, within the limits of professional diligence, could not have been foreseen or resolved. The organiser is not responsible for expenses (transportation, meals, hotels) not included in the program but necessary to reach the meeting point or to leave the finishing point on conclusion of the trip.COMPLAINTS
The consumer, as stated by art. 98 of D.L. 206 dated 06/09/05, is obliged to formally denounce, in writing and with receipt of postage, any complaints regarding problems with the tourist package to both the Organization and to the tourist structure where he or she is lodged within and no longer than 10 working days after departure from the respective holiday destination. Any breach of contract must be contested by the consumer without delay, enabling the organizer or a company representative to remedy the situation in loco.PHOTO / VIDEO RELEASE
Italia Sweet Italia occasionally videotapes and photographs guests and activities for promotional use. Please notify us if we are not free to use images of you or your group. If produced, Italia Sweet Italia would be happy to provide you with photos or video clips where you are present.COURT OF COMPETENT JURISDICTION
For any controversy which might arise, the court of competent jurisdiction is that of Vasto (Chieti).